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Yamato Holdings Co., Ltd. President Masaki Yamauchi

Yamato Holdings will have a history of one hundred years in 2019, and has made various innovations in the society.

Our first innovation was the “fixed route” service that allows us to transport goods along a defined route at the scheduled time, which started in 1929, ten years after our foundation. While it was common at that time to transport goods delivered to one customer by a chartered truck, we started to transport goods delivered to different customers by a truck. This new business model led to more convenience for customers. Our second innovation was the TA-Q-BIN delivery service started in 1976. The delivery services available to individuals in those days used either parcel post or the railway delivery system. This was very inconvenient because it was not sure when goods would be delivered, and there were no companies to offer a pickup service. TA-Q-BIN service was developed by Masao Ogura, President at that time, to solve this inconvenience. Since then, we have continued to create various services that had never been seen before in order to keep meeting customer needs, such as Ski/Golf TA-Q-BIN, Cool TA-Q-BIN, and TA-Q-BIN Collect. TA-Q-BIN has now become an infrastructure indispensable to our daily lives.

At present, Yamato Group is working on a new challenge, a “Value Networking” design to create a third innovation. By organically combining the overwhelmingly-speedy services offered by facilities that started operation in 2013, including the Haneda Chronogate, the Atsugi Gateway, and the Okinawa International Air Logistics Hub, with our original information, logistics and financial technologies (IT/LT/FT) and the last-one-mile network extending to Japan and Asia, we aim to accomplish a reform in corporate logistics, as well as personal delivery services. Our goal is to contribute to Japan’s economic growth strategies by drastically improving all three elements of logistics, i.e., speed, cost and quality, and developing logistics as a “means of generating value”, not just “costs”. This is our concept embodied in the “Value Networking” design.

Our company launched a long-term management plan, the “DAN-TOTSU Management Plan 2019”, toward the 100th anniversary of the company's foundation in 2019. According to this plan, we are aiming to get the best marks in all of the four categories, “customer satisfaction”, “stockholder satisfaction”, “society satisfaction” and “employee satisfaction”, and to become a “Asia’s No.1 solution provider in distribution and lifestyle support”.

This year is the second year of a mid-term management plan, “DAN-TOTSU Three-year Plan STEP”, as the second phase of the above plan. We will accelerate the promotion of the “Value Networking” design, and try to create a high value-added business model and to expand global businesses. Aiming to establish a “sound corporate culture” that allows us to keep our promise to customers, we will reinforce governance, and press on with “Project G (government)” that revitalizes local communities in cooperation with municipalities taking advantage of the network and functions of Yamato Group.

We hope to be a company that continues to create new value for the good of society and people. We also want to enhance ourselves through aforesaid activities. Our mission is to find new needs created by the changing times, and to produce worthwhile services in response to them, with the increase of customers’ convenience as the first concern. We will, more than ever, continue strenuous efforts to become a “company most loved and trusted by society” in Japan and Asia through producing new value for the good of society and people.

We look forward to your continued support and guidance in the future.

April 2015
Masaki Yamauchi
Yamato Holdings Co., Ltd.

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