Message from the President

We will continue to create services that resolve social issues to fulfill our responsibility as a company whose services form an important piece of social infrastructure.
Masaki Yamauchi
Representative Director, President and Executive Officer

Helping Resolve Social Issues through Innovation

The Yamato Group will celebrate its 100th anniversary in 2019. Our history is one of innovation, having produced countless new essential services from time to time, including TA-Q-BIN. This is also the result of our commitment to the world and to people coupled with our pursuit of creating shared value (CSV) in which we realize economic and social value as a company while resolving various customer issues.

Today, Japan is faced with a number of challenges, including a falling birthrate, rising elderly population and depopulation. Taking this situation into account, as a new form of CSV, the Yamato Group is focusing on “Project G (Government),” which calls for helping to resolve social issues through close partnerships with local governments and others. We have examined 1,971 projects as of June 2017 and of these currently 611 are being provided as actual services.

We are turning the information technology (IT), logistics technology (LT), and financial technology (FT) of our group companies into platforms through partnerships with local people, NPOs as well as similar companies operating in the community to tackle local issues together with local governments.

For example, we offer watch-over support for the elderly to regularly check on the well-being of elderly living alone in the community, provide shopping support for those local residents who are unable to travel to stores to do their shopping, and support the expansion of sales channels for local specialty products to address community issues such as the decline of local industries. In this manner, we are proposing solutions that harness the functions of the Yamato Group based on the issues of the local community. Our combined passenger-cargo service for TA-Q-BIN transport launched in fiscal 2015 using existing scheduled bus routes received the Minister of the Environment’s Prize at the 13th Eco Products Awards. In communities facing depopulation it is becoming more difficult to maintain the scheduled bus network that is one of the main ways for residents to get around. This initiative switches transport of TA-Q-BIN from a truck to scheduled bus operated along the same route, which not only lowers CO2 emissions, but also provides a new source of income that helps bus operators to maintain their route network. This initiative has been highly praised as a solution to community issues and for its revitalization of communities.

At present, we are working with community bus operators in Hokkaido, Iwate, Hyogo, Kumamoto and Miyazaki prefectures. Yamato Transport has recommended restrictions on cargo transport on passenger vehicles be eased so that these initiatives can be expanded to depopulated areas nationwide and contribute to these communities.

Yamato Group Corporate Philosophy

Yamato Group Corporate Philosophy

Creating Value Driven by “Value Networking” Design

The Yamato Group has come up with the “Value Networking” design, which seeks to evolve logistics from a cost to a means for generating value by restructuring our network in Japan and international markets in an effort to support Japan’s growth strategy through logistics restructuring that involves all customer business segments and sizes.

In 2013, we opened Haneda Chronogate as the centerpiece of this concept. At the same time, we opened the Atsugi Gateway for the Kanto region in 2013 and the Chubu Gateway for the Chubu region in 2016. Following this, we will open the Kansai Gateway for the Kansai region in October 2017. By combining the overwhelming speed of major logistics hubs with added value functions, our IT, LT and FT solutions, as well as our last one mile TA-Q-BIN network in Japan and Asia, we will evolve distribution and transform not only C-to-C logistics, but also B-to-C logistics as well.

Moving forward, under the “Value Networking” design, we will seek to increase the speed of customer distribution like never before, while cutting costs and improving quality.

Promoting Working Style Reform Collectively as a Group as a Top Priority of Management

In the delivery business, recently we have seen significant increases in parcels and tight labor conditions due to the rapid growth of e-commerce, and as a result, we were unable to keep pace with this growth and our working environment suffered.

As a critical aspect of social infrastructure, the Yamato Group recognizes that it is important for its employees who underpin its services to have a sense of pride, motivation, and passion for what they do, in order for it to live up to the expectations of society and customers. In February 2017, Yamato Transport established “office for reforming working styles”, while other group companies set up “working styles innovation committees”. In this manner, we have begun concerted efforts across all group companies to usher in working style reforms.

We are also working on the structural reform of the delivery business to redesign and innovate the business model of the whole delivery business to better suit the current time frame.

Going forward, we will continually work on working style reform as a key focus of management.

Promoting Initiatives for Important CSR Issues in Safety, the Environment, Society and Governance

Yamato Group’s CSR is defined as living up to the trust and expectations of all stakeholders by fulfilling responsibilities in not only the economy, but in safety, the environment, and society, based on the 10 aspects of our corporate stance, including “respect for human life,” “a corporation trusted by the local community” and “promoting environmental protection,” and which form the heart of the Yamato Group Corporate Philosophy.” The Yamato Group engages in CSR activities after determining material issues and initiatives with consideration given to its impacts on society, including stakeholders.

As we move forward with the globalization of our businesses, we became a signatory to the UN Global Compact, a framework advocated by the UN for achieving sustainable growth, in April 2014 and stated our support for the four fields of focus (human rights, labor, the environment and anti-corruption) and 10 principles.

We also recognize that corporate value extends beyond mere financial assessments such as operating income to include customer satisfaction, shareholder satisfaction, social satisfaction and employee satisfaction. We believe that enhancing overall corporate value including CSR activities will link with the continual and sustained growth of the Yamato Group. Going forward, the Yamato Group will continue to generate new value and make further efforts to become a company most loved and trusted by society. Your continued support is greatly appreciated.

Yamato Group's CSR

Yamato Group's CSR activities are deployed with a focus on safety, the environment, society and economy, in accordance with the Yamato Group Corporate Philosophy.
Efforts to continually build a sound corporate culture will contribute to business activities that comply with laws and align with social norms. In turn this will make it possible for the entire Yamato Group to continue operations indefinitely into the future. For this reason, we are committed to leveraging our collective strengths to promote CSR.Yamato Group's CSR

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  • Yamato Group Business Profile
  • Our Major Initiatives
  • Feature article 2017
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  • Awards & Recognition
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