FAQ

Questions about tour contents

Do I need to pay for the tour? No. It is free.
Can I take photos during the tour? No. It is not permitted to take photos and video, or to record.
You may take pictures of reception building and outside.
Is the tour available for children? Do you have age limit for the tour? There is no age limit. Content of the tour is understandable for the upper grades of elementary school and up, but we have many small children coming to the tour.
For children aged 9 and under, a guardian must be accompanied.
Apart from Japanese, in which language are tours available? For those who make reservations through the website, tour will be guided in Japanese but we are offering audio guidances or subtitles that you can use limited to watching videos. You can choose between English or Chinese.
For the exclusive tour for group of 20 or more individuals, please inform us when you make a reservation whether you want English/Chinese tour.
※In both cases, please let us know beforehand.
Is it possible to ask a question during the tour? Yes, but please understand that it may not be possible to answer all the questions for the sake of progress of the tour.
What do I have to wear? Is there a dress code? You can wear whatever you want. You will be staying inside the facility during the tour, which is air-conditioned and safe.
How long do I have to walk during the tour? Tour will be for 90 minutes. There are chairs where you watch videos. You may not be seated if it is crowded, so please make space for each others.

Questions about facility

Can I go in a wheelchair or with a baby stroller? Yes. There is no steps in the tour course.
Is there a place to change diapers for babies? Yes. We have a multipurpose restroom. There is a diaper changing table in it.
Do you have parking space? We offer a parking lot for one bus for only exclusive group tour. Sometimes you may not use the parking lot due to the schedule, so please ask us when you make your reservation.
For those who made reservation through internet, please use public transportation.
Is there any parking lot near Haneda Chronogate? We are sorry but please find one by yourself.
Do you have parking space for bicycles or motorcycles? There are parking lots for bicycles and motorcycles which employees use, but we cannot assure you that it will be vacant or not. Also, we are not responsible for any troubles such as robbery.
Can I leave my bag or suitcase somewhere during the tour? Yes. We have lockers you can use for free. Also you can check your big luggage in the cloakroom.
Is there a place to eat? "Swan café & bakery Haneda Chronogate branch" is in the site.
Please contact us for details.
You cannot use our company cafeteria.
Can I buy any souvenir of Yamato? Yes. We have Haneda Chronogate original design box of "TA-Q-BIN Compact", new service for sending small things easily. It is not necessary to send something in it, you may keep it as a souvenir or use it later. You can purchase at the TA-Q-BIN center, near the reception building.
Can I use any conference rooms? No. you cannot use our conference rooms.
Do you have smoking rooms? There is no smoking rooms in the tour course, but there is a place you can smoke outside the reception building. It is located behind the reception counter.

Questions about reservation

Can I join in the tour on the day without a reservation? You can join if there is vacancy. Please call us so we can check it for you.
How do I change the date or time of tour that I booked? Please cancel the reservation that you made, and make a new one. You can do it until the day before reservation date.
Is it possible to change the number of people that I booked? When you want to add more people: Check if there is still vacancy, then make a reservation of increased number of people.
When you want to reduce: Please call us.
Do you offer preview for the group tour? In the case of preview, please come to regular tour. You have to make a reservation for it through the internet.

Other questions

Can I get brochures before the tour? We will hand out brochures at the beginning of the tour on the day.
You can download it ahead on the website.
Do you accept interviews for the media? Please call us first, and then send us the proposal document.
We will contact you back after consideration.