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Enquiries for disclosure of Personal Information

The initial version instituted on November 1, 2005

The latest version revised on October 20, 2008

In compliance with the provisions of Personal Information Protection Law in Japan, the Company shall handle requests for disclosure, etc.of Personal Information from any costomer in adequate manners as indicated below.

  • 1. 
    Procedures for requesting disclosure, etc.
    • (1) 
      Submission of required documents
      • [1] 
        Required documents
        • (i) 
          The "Request form for Personal Information Disclosure" or the "Request form for Correction and Usage Termination"
        • (ii) 
          Please attach one copy of either documents below to the "Request form for Personal Information Disclosure" or the "Request form for Correction and Usage Termination"
          - Driver's license
          - Passport issued by the Japanese Government
          - Health insurance certificate + resident's card, or health insurance certificate + public utility bill / receipt
          - Physical disability certificate
          - Certificate of alien registration
        • Note 1) 
          Please copy the part where customer's name is visible.
        • Note 2) 
          If the claimant is a legal agent, please attach a document identifying the claimant status as well as a document certifying the legal qualification.
      • [2] 
        Where to submit
        Please fax all documents to Yamato Holdings Co., Ltd.
        FAX: 03-5565-3428
      • [3] 
        How to obtain the "Request form for Personal Information Disclosure" or the "Request form for Correction and Usage Termination"
        • (i) 
          If you own a FAX and a printer
          Please output the PDF Open a new window."Request form for Personal Information Disclosure (pdf)"(PDF ・110KB) or the PDF Open a  new window."Request form for Correction and Usage Termination (pdf)" (PDF ・92.5KB) for submission.
        • (i) 
          if you own a FAX only
          Please FAX your request for the "Request form for Personal Information Disclosure" or the "Request form for Correction and Usage Termination" along with your name, FAX number and telephone number to Yamato Holdings Co., Ltd., or contact our customer service center. The form(s) will be sent to you later by FAX.
          Yamato Holdings Co., Ltd.
          FAX: 03-5565-3428 TEL: 03-3541-4141
        • (i) 
          If you do not own a FAX
          Please contact our customer service center. Requested form(s) will be mailed to your home later.
          Yamato Holdings Co., Ltd.
          TEL: 03-3541-4141
    • (2) 
      Personal Identification
      Based on the document you have sent in, the Company will confirm your identity as the principle. Our customer service center may call you by telephone to inquire if you have actually made the request.
    • (3) 
      In-house Search
      Based on your request information sent in, the Company will initiate an in-house search. While the Company will do its best in the search, there may be some data which cannot be extracted due to difficulties in data retrieval.
    • (4) 
      Reporting the Results
      Within one month after receipt of your request, the Company will send you a report of the search results. If your documents are not complete, however, the Company may require more time in reporting.
  • 2. 
    Charges
    For your request for personal information disclosure, the Company will charge 1,000 yen (including the consumption tax) for handling the search. The charge will be made upon delivering you the report.

For any enquiries, contact our Customer Service Center.
Yamato Holdings Co., Ltd.
TEL: 03-3541-4141

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