We Aim to Continue as a Corporate Group in which Each Individual Holds a High Sense of Ethics.

Corporate Governance

Based on its corporate philosophy, the Yamato Group carries out business activities in accordance with the law and social norms and actively promotes compliance management. Striving to maximize corporate value by effectively utilizing the management resources of the Group is one of the top priorities of management, and we work to bolster management systems and implement policies to this end.

For details, please see the corporate governance webpage on the Yamato Group website.


The Yamato Group has established an internal control system in order to promote sound corporate culture in the group a whole, and to enable employees to perform their duties effectively and efficiently without any misbehavior or mistake.

Yamato Holdings has stipulated its basic policy on the internal control system in accordance with the Companies Act, and each group company is working on strengthening internal controls. In addition, in order to respond to the internal control report system pursuant to the Financial Instruments and Exchange Act, which went into effect in April 2008, we created a post of internal control manager in major group companies, and have made efforts to review business rules and standardize operations. We have also constructed a framework by which the section in charge of audits in Yamato Holdings and the sections in charge of internal control in major group companies check whether work is being conducted effectively in accordance with rules, and seek immediate remediation of any deviations. Internal control involving financial reporting by the Yamato Group was found to be valid as of March 31, 2018, with a report submitted to the Kanto Local Finance Bureau.

To construct a framework to prevent corporate misconduct in accordance with the laws and regulations and corporate ethics, the Yamato Group is making efforts to ensure compliance management as a top-priority issue for CSR promotion.

We have formulated the Group Corporate philosophy that summarizes the Yamato Group's corporate responsibility for and stance toward society, and have announced our Declaration of Compliance under which we declare our observance of the laws and regulations, corporate ethics, etc. In all business offices of each group company, a poster of our Declaration of Compliance has been put up to give a clear explanation in case of violations using illustrations. It helps to raise employees' awareness and call their attention to compliance.

Officers and employees of the Yamato Group are required to act in good faith in accordance with the above-mentioned corporate philosophy. The departments responsible for compliance risk management of group companies, centering on the Compliance and Risk Committee of Yamato Holdings are working to ensure their observance.

Compliance and risk management framework

Figure: Compliance and risk management framework

We have also set up a Corporate Fraud Reporting Desk, Compliance Hotline and a Suggestion Box as points of contact in our whistle-blowing system, which enable us to directly obtain information on risks in the company by means of notification and consultation by phone or e-mail. They contribute to prevention of compliance violations.

Business Continuity Plan (BCP)

As a group of companies that provides TA-Q-BIN services as social infrastructure, we established a business continuity plan (BCP) to ensure we can continue to offer stable and consistent services even during unforeseen situations. Based on our experiences from the Great East Japan Earthquake of 2011, we are working to reinforce our crisis management structure across the entire Group based on various emergency scenarios.

The Yamato Group BCP Basic Policy stipulates the three pillars of "prioritize human life," "aim for a quick restoration of operations at each Group company" and "live up to expectations from local communities as a key component of social infrastructure." Following this basic policy, we have established miscellaneous standards common to the Group and compiled various manuals based on the unique characteristics of each Group company's business.

A BCP department and person in charge are in place at each Group company and a BCP division has been set up inside Yamato Holdings to head up the Group's BCP efforts. During the occurrence of an emergency, following certain criteria we set up an emergency response headquarters at Yamato Holdings (headed up by the president) that works closely with relevant departments in charge from each Group company.

Every employee carries with them a disaster pocket card that contains actions to be taken in case of a disaster. Regular training is also held covering disaster scenarios. In addition, we have introduced a system to confirm the safety of employees during a disaster.

We are now examining ways to reinforce our response to natural disasters, including large-scale earthquakes or flooding caused by torrential rains, and looking broadly at ways to address the many risks that threaten our business continuity.

Information Security

The Yamato Group handles important personal information of many customers. We had always maintained strict control over such information, and in March 2003, we announced our "Declaration on Ensuring Information Security" in view of the social situation including frequent leakage of personal information from a company. Since then, we have reinforced information security with an emphasis on "protection of personal information," "confidentiality of corporate information," and "prohibition of falsification and concealment."

In 2016, we implemented our first campaign to raise awareness about information security across the entire Yamato Group, including overseas subsidiaries. As part of this, each of our group companies carried out their own unique measures for raising awareness based on their own situation.

For the purpose of ensuring proper and safe handling of personal information, we will strive to familiarize employees with the information security rules, and to increase their educational opportunities. By doing so, we believe we will be able to improve customer trust in our group.

In addition, for each of our group company workplaces we are actively working to acquire various certifications regarding information security.

For details about certifications, please see the ESG Data Fields webpage.

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