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Core Values

The Yamato Transport Core Values established in 1931 incorporate a variety of worthy lessons of value both now and in the future. We regard these Core Values as the spirit that launched the company and will continue to pass on the vision and qualities of our predecessors that formed the premise of the Yamato Group.

1. We all represent the company.

2. We connect our customers' hearts with every delivery.

3. We conduct ourselves both professionally and ethically.

1. We all represent the company.

Why is it important?

Yamato has Respect for individuals

Yamato was built on the concept that people represent a greater asset than money, facilities, and equipment. Our employees are not simply "human resources." Instead, they are our greatest asset. We understand and respect the fact that each employee brings unique value to the company.

To do this, we must respect the following:

Creating teamwork

The strength of Yamato as an organization comes from these unique individuals coming together as a team and working cooperatively and cohesively towards their shared goal.


Taking ownership

Yamato believes that all employees will demonstrate initiative in the workplace and help others to do the same, while being able to collaborate effectively as a team. Achievement is a collective effort and by supporting others, we can better achieve individual and shared goals. We believe that reaching our shared goals will ultimately benefit each individual within Yamato.


Representing Yamato

We recognize that our own actions represent Yamato as a whole, and that we have the responsibility to ensure that this is reflected in our interactions with all of Yamato's customers and partners.

2. We connect our customers' hearts with every delivery.

Why is it important?

Yamato believes in the Unique value in every delivery

The transportation of goods is the origin of Yamato's business. However, we transport more than just goods; we deliver our customers' thoughts and emotions through each service. And so it is important that every Yamato employee is always attentive and eager in asking, "What can I do to bring each and every one of our customers more satisfaction?"


Yamato provides Indispensable services for society

Our delivery and shipment of goods—along with the surrounding services—positively affects the lives of every person. These individuals come together to form communities, and these communities make up the larger society. Just like railway, telecommunication, gas, and water services, we provide indispensable services to these communities and ultimately our society as a whole. To do this effectively, we must first actively seek to do more for each of our customers.

To do this, we must respect the following:

Handling with care

As we transport not only goods but also our customers' thoughts and emotions, it is our aim to deliver the goods and services entrusted to us in a timely and precise manner, with a strong sense of responsibility and sincerity.


Improving constantly

Yamato employees must constantly strive to innovate and improve our logistics network, thereby streamlining operations and providing the best possible service to our customers. This kind of initiative translates to improved performance that promises lasting growth and success for Yamato.


Preventing accidents

It is also imperative that efforts are made to prevent any and all accidents, so as to not impede Yamato's ability to deliver satisfaction to our customers. "Accidents" are not just accidents on the road, but also problems and errors made in the process of providing any service to our customers. Preventing accidents takes continuous efforts on both an individual and corporate level.

3. We conduct ourselves both professionally and ethically.

Why is it important?

Yamato strives to Enrich society

As every Yamato employee is engaged in a wide-reaching service that is indispensable to their communities, each employee must always ask himself/herself, "How can I be more useful to my community?" The important responsibility with which Yamato employees have been charged is to maintain the high quality of existing services that make people's daily lives and business processes easier, as well as to bring added value through new services. Through each employee's efforts to help their community prosper, Yamato is helping to enrich the society as a whole.

To do this, we must respect the following:

Acting responsibly

As a member of the community benefitting from the convenience of society's modern infrastructure, each and every employee must observe all laws and behave with courtesy and discipline.
To ensure that Yamato has the capacity to fulfill these responsibilities, each individual must make every effort towards self-improvement and personal growth.

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