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Management Philosophy

Our Management Philosophy expresses the business objectives of the Yamato Group and the direction toward which we are working.

Yamato helps enrich our society
by enhancing our social infrastructure,
creating more convenient services
for evolving lifestyles and industries,
and developing innovative logistics and distribution systems.

Helping to enrich our society

Yamato does not simply work in pursuit of profit. Yamato has a responsibility to contribute to the prosperity of its customers, shareholders, partners, employees, and local communities. To fulfill this duty, Yamato follows responsible business practices based on its management philosophy and engages in various activities outside its business realm as a corporate citizen. In doing so, Yamato will help enrich communities and ultimately society as a whole.

Enhancing our social infrastructure

Yamato's logistics and distribution services have become an important part of social infrastructure. These services create networks that connect different people, communities, and regions; therefore Yamato works to enhance these networks to further benefit communities.

Infrastructure (the social matrix)—such as roads, railways, electricity, gas, water, and telephone networks—has made our lives more convenient and is now an integral part of our daily lives. And so it is our responsibility to continue to improve these existing networks and bring these same conveniences to communities around the world.

In addition to the numerous innovations Yamato has already implemented, Yamato has broadened its range of services in cold chain distribution systems, global freight forwarding, and customs clearance solutions.

Yamato will continue perfecting its global networks to provide high-quality services to its customers, both in Japan and throughout the world.

Creating convenient services for evolving lifestyles and industries

Yamato endeavors to pioneer and deliver high-quality services to improve the lives of everybody. Yamato welcomes the complex challenges presented by the growing needs of its customers who require speed and efficiency at an affordable price. Yamato works endlessly to meet these needs through innovative services, which give Yamato a competitive advantage that allow it to provide the convenient services its customers require in every aspect of life, whenever and wherever needed.

Yamato recognizes that it takes time and effort to develop an idea for a service to become a well-established business pillar, such as the TA-Q-BIN services, and so Yamato dedicates itself to cultivating new services in order to satisfy the needs and wants of all of its invaluable customers.

Developing innovative logistics and distribution systems

Yamato is a pioneer in the field of global logistics and distribution for communities and industries. Yamato leverages information systems to enhance and streamline integrated global logistics that incorporate freight forwarding, customs clearance, warehousing, order fulfillment, and transportation.

At the same time, Yamato uses its strong logistics network for its innovative distribution that allows customers to directly ship and deliver products to their end-users.

Corporate Stance

Our corporate stance expresses our core concept of carrying out the Yamato Group promise to strive to achieve our Management Philosophy.

The Yamato Group seeks to be profitable through fair and honest competition while respecting human rights and upholding the letter and spirit of laws and international regulations. We are working to become a company that continues to develop together with society by always acting with ethical integrity.

Pursuit of customer satisfaction The Yamato Group strives to provide high quality services and customer satisfaction. We are constantly challenging ourselves to create new innovations and services that help improve lifestyle conveniences.
Respect for life The Yamato Group regards human life with the utmost respect and endeavors to achieve safety.
The pleasure of work The Yamato Group seeks to be a corporation where each individual demonstrates autonomy and initiative and takes pleasure in their work. We are a company that encourages employees and their families to pursue dreams and possess pride in their work.
Adherence to laws and fair practices The Yamato Group upholds laws, social norms, and the letter and spirit of international regulations, while acting in fairness with the highest ethical integrity. Yamato Group shall thoroughly block the links to antisocial groups that are offensive to public order and morals.
A corporation trusted by the local community The Yamato Group carries out business activities as a trusted member of the local community, and assists and advocates for persons with disabilities.
Promoting environmental conservation The Yamato Group is aware that environmental initiatives are issues shared by all humankind, and is voluntarily and enthusiastically promoting environmental conservation activities.
Protection of personal information The Yamato Group has taken it upon ourselves to define our policy for handling personal and client information. We aspire to appropriately manage and safeguard privacy.
Communication and mutual benefits The Yamato Group extensively communicates with stockholders, customers, local community residents, partners, and employees to achieve a mutually beneficial relationship.
Disclosure of corporate data and accountability practices The Yamato Group is always working to accurately and promptly disclose corporate information with the aim of becoming a transparent corporation trusted by the public.
Response to allegations of corporate misconduct In the event of misconduct that violates the Yamato Group Corporate Philosophy, top management officials will personally clarify their approach toward resolving the issue and will investigate the cause to prevent its reoccurrence.

Employee Code of Conduct

  • 1. 
    Our role as a member of society
    [1] Safe driving and safe work practices
    [2] Environmental Conservation
    [3] Helping the socially disadvantaged
    [4] Maintaining strong relationships with communities
  • 2. 
    Action based on laws and ethics
    [1] Prohibition of insider trading
    [2] Prohibition of corporate and political contributions
    [3] Prohibition of business entertaining and gift-giving practices
    [4] Prohibition of unfair trading practices
    [5] Prohibition of relationships with antisocial forces
  • 3. 
    Strict observation of workplace rules
    [1] Obligation to maintain company data confidentiality
    [2] Protecting privacy
    [3] Prohibition of Falsification/Concealment
    [4] Prohibition of company entertaining and gift giving
    [5] Clarification of expenditures
    [6] Prohibition of engaging in personal activities during work hours
    [7] Strict observation of a healthy private lifestyle
    [8] Distinguishing between public and private matters
  • 4. 
    Creation of a work environment that respects human character
    [1] Respect of human rights and prohibition of discrimination
    [2] Creating a favorable work climate
    [3] Respecting and safeguarding privacy
    [4] Filing a complaint
  • 5. 
    Maintaining favorable relations with business partners
    [1] Selection based on fair criteria
    [2] Equal, fair relationships with business partners
  • 6. 
    Providing the best possible service to customers
    [1] Listening to our customers
    [2] Awareness of the socially public nature of our business

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