ESG Data

Human Resources Data

Employees
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Number of employees Total 201,784 213,096 225,125 224,945 223,309 Consolidated Group (worldwide)
Male 130,604 136,530 143,839 144,610 143,234
Female 71,180 76,566 81,286 80,335 80,075
Out of which, employees in overseas offices Total - - - 2,089 1,474 Consolidated Group companies (overseas) *1
Male - - - 1,327 809
Female - - - 762 665
Employment type Full timers 90,737 93,534 97,587 98,744 96,944 Consolidated Group (worldwide)
Part timers 111,047 119,562 127,538 126,201 126,365
Number of employees by business Delivery Business 180,716 191,433 203,141 202,770 201,179 Consolidated Group (worldwide)
BIZ-Logi Business 5,962 6,253 8,207 8,181 8,561
Home Convenience Business 5,067 4,937 4,645 4,790 4,187
e-Business 4,586 4,890 3,497 3,495 3,528
Financial Business 851 828 809 799 798
Autoworks Business 2,164 2,176 2,164 2,211 2,274
Others Businesses 2,438 2,579 2,662 2,699 2,782
Average age Total - - 41.5 41.8 42.4 Consolidated Group companies in Japan and Swan Co., Ltd. (Full timers)
Male - - 41.5 41.9 42.5
Female - - 40.8 41.1 41.6
Average number of years of employement Total - - 10.6 10.7 11.2 Consolidated Group companies in Japan and Swan Co., Ltd. (Full timers)
Male - - 11.1 11.3 11.8
Female - - 6.7 6.6 6.7
Number of managers Total 5,636 6,137 6,405 6,543 6,612 Consolidated Group (worldwide)
Male 5,399 5,800 6,089 6,207 6,276
Female 237 337 316 336 336
Female managers(%) 4.2 5.5 4.9 5.1 5.1
Number of new employee hires Total - - 821 826 774 Consolidated Group companies in Japan and Swan Co., Ltd.
Male - - 488 494 473
Female - - 333 332 301
Number of local hires in overseas offices *2 - - - 2,018 1,426 Consolidated Group companies (overseas) *1
Turnover rate(%) Voluntary - - 3 3.9 2.8 Consolidated Group companies in Japan and Swan Co., Ltd. (Full timers)
Number and percentage of disabled employees Number of employees 2,310 2,416 2,529 2,718 2,632 Consolidated Group companies in Japan and Swan Co., Ltd.
Percentage 2.15 2.14 2.11 2.23 2.36
Expenses to develop talent of employees (JPY MM) - - 533 549 224 *3 Yamato Holdings Co., Ltd. and Yamato Transport Co., Ltd.
Number of days of training spent on employee talent development - - 5 5.5 3 Yamato Transport Co., Ltd. (managers)

*1 "Consolidated Group companies (overseas)" includes Yamato (China) Transport, Yamato Transport USA, Yamato Europe, Yamato International Logistics, Yamato Logistics (Hong Kong), Taiwan Yamato Intl. Logistics, Yamato Transport Singapore, Yamato Transport Malaysia, Yamato Management (China), Yamato Hong Kong and Yamato Asia
*2 Cumulative number of full and part time hires, including locally-hired Japanese individuals
*3 Training was conducted online due to the impact of the COVID-19 pandemic.

Employee Engagement
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Employee Awareness Survey Response rate 35.2 77.6 68.4 82.6 74.3 Consolidated Group companies in Japan and Swan Co., Ltd.
Rate of respecting diversity (%) 46.2 61.2 59.6 65.8 70.0
Rate of fairness and equality (average score out of 5) Male 3.83 Male 4.04 4.01 4.14 3.90
Female 3.53 Female 3.93 3.87 3.93 3.75
Rate of contribution (average score out of 5) Male 3.91 Male 4.09 4.06 4.11 4.05
Female 3.73 Female 3.99 3.93 3.99 3.93
Total satisfaction in workplace comfort (average score out of 5) Male 3.43 Male 3.91 3.87 3.93 3.94
Female 3.55 Female 3.98 3.91 3.99 3.88
Total satisfaction in workplace motivation (average score out of 5) Male 3.55 Male 3.84 3.84 3.89 3.88
Female 3.56 Female 3.88 3.84 3.90 3.84

* Survey was called "Diversity Awareness Survey" in FY2016. Changed some of the questions in 2016. Current style of survey started in FY2017.

Diverse Working Styles
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Number of employees who took childcare leave Total 715 766 840 894 1,134 Consolidated Group companies in Japan and Swan Co., Ltd.
Male 21 25 32 60 113
Female 694 741 808 834 1,021
Number of employees who chose short-time working for childcare Total 570 586 656 717 878 Consolidated Group companies in Japan and Swan Co., Ltd.
Male 14 16 19 31 45
Female 556 570 637 686 833
Number of employees who took nursing care leave Total 33 35 47 33 70 Consolidated Group companies in Japan and Swan Co., Ltd.
Male 15 17 15 12 28
Female 18 18 32 21 42
Number of employees who chose short-time working for nursing care Total 42 50 66 64 88 Consolidated Group companies in Japan and Swan Co., Ltd.
Male 27 32 36 39 53
Female 15 18 30 25 35
Annual paid leave utilization Average number of days - - 15.4 16.7 16.8 Consolidated Group companies in Japan and Swan Co., Ltd.
Utilization rate - - 81.5 89.1 90.0
Occupational Health and Safety / Health Management
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Number of serious occupational diseases *1 0 1 1 0 0 Consolidated Group companies in Japan and Swan Co., Ltd.
Ratio of frequency of lost workday injuries *2 - - 4.56 5.25 5.47 Consolidated Group companies in Japan and Swan Co., Ltd.
Employees taking stress checks *3 Number of employees - 102,474 113,578 126,345 125,535 Consolidated Group companies in Japan and Swan Co., Ltd.
Percentage - 88.4 92.3 95.2 94.9
Ratio of employees taking specific health checkups *4 Employees only 98.4 97.5 98.1 98.1 98.8 Companies/offices subject to Yamato Group health insurance
Including dependents 84.8 85.3 86.4 85.3 87.4
Ratio of completing specific health guidance (%) *4 Employees only 84 85 88.9 85.1 76 Companies/offices subject to Yamato Group health insurance
Including dependents 79.4 80.6 84.3 80.8 72.6
Ratio of employees recieving breast cancer screenings *5 Number of locations served by health checkup bus (locations) 135 156 168 174 177 Companies/offices subject to Yamato Group health insurance
Number of employees taking check-up (total of bus and hospital) 6,748 10,510 12,725 14,247 16,814
Check-up ratio (total of bus and hospital) 45.2 46.7 47.1 44.7 50.8
Health management certification system (companies with health declaration) *6 Number of companies with health declaration (companies) - 20 21 19 13 Companies/offices subject to Yamato Group health insurance
Number of companies with gold certification - 2 3 3 3
Number of companies with silver certification - 12*7 13 13 9

*1 Incident involving a fatality
*2 An indicator that expresses the frequency of industrial accidents, based on the number of casualties due to industrial accidents per million hours worked. Number of casualties due to industrial accidents requiring leave of absence of one day or more ÷ actual total number of hours worked × 1,000,000.
The average value for the transportation and postal industry in the 2020 industrial accident trend survey conducted by the Ministry of Health, Labour and Welfare (MHLW) was 3.31.
*3 Scope was reviewed, and the figures for FY2017 have been revised
*4 Employees aged 35 or above, dependents aged 40 or above are subject to the health check
*5 Total number of employees aged 30 or above who took the health check at the bus or hospital
*6 Conducted by the Health Management Declaration Tokyo Promotion Committee
*7 Out of which 2 overlap with gold certification

Occupational Health and Safety Training
Item Employees subject to training FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Training for employees and managers in charge of safety promotion Managers and employees in charge of safety promotion - - - 394 123 Consolidated Group companies in Japan and Swan Co., Ltd.
Forklift training Workers using forklifts - - - 184 244
New hire training Newly-joined employees - - - 1,226 743
e-Learning Relevant employees / all employees - - - 3,417 4,117
Other occupational health and safety-related training Relevant employees, managers, etc. - - - 2,809 3,669
Safety in Transportation
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Number of serious traffic accidents *1 3 1 1 2 4 Consolidated Group companies in Japan and Swan Co., Ltd.
Number of safety experts 349 365 402 413 408 Consolidated Group companies in Japan
Number of long-running no accident commendation awardees (persons) Yamato Transport Co., Ltd. *2 8,034 7,941 9,159 9,974 11,291 -
Yamato Home Convenience Co., Ltd. *2 222 176 190 272 272
Yamato Global Express Co., Ltd. *3 130 172 113 152 172
Okinawa Yamato Co., Ltd. *4 35 20 53 108 127
Yamato Multi Charter Co., Ltd. *5 24 38 39 53 51
Yamato Box Charter *6 136 128 139 412 211
Yamato Global Logistics Japan Co., Ltd. *7 0 0 14 15 13

*1 Traffic accidents leading to fatality (in which the employee is the responsible party). Reviewed the scope and recalculated the data for 2015~2017.
*2 Number of years or distance travelled without an accident: 25 years or 2.7mm km (Diamond), 18 years or 1.9mm km (Gold), 8 years or 800,000 km (Silver), 5 years or 500,000 km (Bronze), 2yrs or 200,000 km (Safety Driver Award). Includes part timers from FY2018.
*3 Number of years without accident: 25 (Diamond), 18 (Gold), 8 (Silver), 5 (Bronze), 2 (Safety Driver Award)
*4 Number of years without accident: 2, 5, 8, 18, 25 years
*5 Number of years without accident: 5, 10, 15, 20, 25, 30, 35 years
*6 Number of years without accident: 2, 5 years
*7 Number of years without accident: 25 (Diamond), 18 (Gold), 8 (Silver), 5 (Bronze), 2 (Safety Driver Award), Special Traffic Safety Award (employees who continued to work without traffic accidents for 5 years or longer after receiving the Diamond Award, and reaching the retirement age.)

Corporate Citizenship Activities Data

Results of Corporate Citizenship Activities
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Amount spent on social contribution activities (JPY MM) Total 710 410 687 673 402 Yamato Holdings Co., Ltd. and Yamato Transport Co., Ltd.
Out of which, amount donated *2 446 163 445 386 170
Out of which, amount spent on other corporate citizenship activities 264 247 242 287 232
Employees who are supporting members of Public Interest Incorporated Foundation "Yamato Welfare Foundation" Number of employees who are supporting members 71,528 70,813 71,080 75,158 77,674 Consolidated Group companies in Japan and Swan Co., Ltd.
Donations from supporting members (JPY MM) 68 71 71 73 78
Music TA-Q-BIN
(1986~)
Number of times implemented 9 8 8 10 7*3
Number of participants 11,588 10,981 9,531 11,465 52,786*3
Cumulative total number of times implemented 311 319 327 337 344
Cumulative total number of participants 463,654 474,635 484,166 495,631 548,417
Children's Traffic Safety Workshop
(1998~) *1
Number of times implemented 1,754 1,440 1,223 970 24*4
Number of participants 184,353 168,214 139,315 103,059 911*4
Cumulative total number of times implemented 27,871 29,311 30,534 31,504 31,528
Cumulative total number of participants 2,987,205 3,155,419 3,294,734 3,397,793 3,398,704
Kuroneko Yamato Environment Class
(2005~) *1
Number of times implemented 128 110 57 63 0*4
Number of participants 9,236 8,636 4,319 9,798 0*4
Cumulative total number of times implemented 3,121 3,231 3,288 3,351 3,351
Cumulative total number of participants 231,979 240,615 244,934 254,732 254,732

*1 as of March end of each fiscal year
*2 Community investments through donations to Yamato Welfare Foundation, Yamato Soken Research Institute, social welfare organizations, local governments (for disaster reconstruction), and NPO groups
*3 In FY2020, Music TA-Q-BIN (Kuroneko Family Concert) was held online. Numbers of participants were calculated by conversion from number of viewers of live streams, live stream archive videos, and Kanto, Hokkaido, Tohoku and Kansai region archive videos.
*4 The number of actual activities conducted decreased significantly as a result of the COVID-19 pandemic.

Status of Local Community Activities
Item FY2016 FY2017 FY2018 FY2019 FY2020
Total number of projects implemented or considered * 1,928 2,087 966 1,102 1,234
Of these, number being implemented * 604 648 293 343 427
Number of agreements concluded with local governments * 364 394 388 416 499

* as of March end of each fiscal year

Combined Passenger-Cargo Operations
Region Partner Started in
Kyoto Keifuku Electric Railroad May 2011
Iwate Northern Iwate Transportation June 2015
Miyazaki Miyazaki Kotsu, Miyazaki Prefectural Government, Saito City, Nishimera Village, Japan Post Oct 2015
June 2016
Hokkaido Meishi Bus July 2016
Shibetsu Kido July 2016
Tokachi Bus July 2016
Kumamoto Kyushu Sanko Bus Oct 2016
Hyogo Zentan Bus June 2017
Dec 2018
Hokkaido Engan Bus, Teshio Town Sept 2017
Nagano Iizuna Town, Nagaden Bus Oct 2017
Wakayama Arida Tetsudo, Aridagawa Town Oct 2017
Tokushima Shikoku Kotsu Nov 2017
Aichi Toyota City, Hoei Kotsu Jan 2018
Gifu Nagaragawa Railway Feb 2018
Wakayama Wakayama Electric Railway Feb 2018
Oita Oita Kotsu, Oita Air Terminal April 2018
Fukui Fukui Railway Aug 2018
Nagano Aoki Village, Chikuma Bus Oct 2018
Gunma Kanetsu Kotsu Oct 2018
Hyogo Zentan Bus Dec 2018
Gunma Shibukawa City, Shibukawa Ikaho Onsen Tourism Assoc., Kanetsu Kotsu May 2019
Tokyo Nishi-Tokyo Bus Nov 2019
Saitama Kokusai Kogyo Feb 2020
Miyazaki Nishimera Village, Sagawa Express, Japan Post, Nippon Koei March 2020
Hokkaido Hokkaido Shimukappu Village Bus July 2020
Gifu Hachikan Bus Co., Ltd. July 2020
Nagano ALPICO Kotsu Co., Ltd. Nov 2020

Note: Conducted by Yamato Transport (in some cases by Group companies)

Environmental Data

Energy and climate

Energy usage
(GJ)
Item FY2017 FY2018 FY2019 FY2020
Electricity From fossil fuel 5,406,860 5,495,649 5,561,645 5,764,661
From renewable energy 2,023 1,930 1,858 6,972
Ratio of power derived from renewable energy 0.04% 0.04% 0.03% 0.12%
Ratio of power derived from renewable energy
(power derived from renewable energy MWh / total power consumption MWh)
0.10% 0.10% 0.09% 0.18%
Gasoline Offices 3,633 3,529 3,045 5,081
Transportation etc. 300,581 341,172 520,557 608,156
Kerosene 43,967 55,454 59,381 51,777
Diesel oil Offices 7,917 5,052 4,976 12,169
Transportation etc. 7,787,465 7,655,221 7,569,934 7,527,100
Heavy oil A Offices 2,737 2,972 3,754 2,822
Transportation etc. 0 0 52,277 0
Liquefied petroleum gases (LPG) Offices 36,043 89,988 38,565 35,685
Transportation etc. 186,613 110,682 72,175 44,071
Petroleum hydrocarbon gases 0 0 0 0
Liquefied natural gas (LNG) Offices 0 0 0 37
Other flammable natural gases 0 0 0 35
City gas Offices 36,332 44,826 39,468 42,511
Transportation etc. 342 6 0 5
Estimated usage volume of energy 459 243 239 0
Total (GJ) 13,814,973 13,806,723 13,927,872 14,101,081
Total (MWh) 2,885,338 2,865,805 2,889,069 2,892,994
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • The breakdown may not add up to the total due to rounding.
  • See here for calculation methods and conversion factors
  • Data for FY2017, FY2018 and FY2019 partially revised.
  • Energy intensity FY2017: 767, FY2018: 733, FY2019: 734, FY2020: 713 (units: GJ/100 million yen of operating revenues)
Greenhouse Gas Emissions (Scope1 and Scope2) and Greenhouse Gas Emission Intensity
(Top: tCO2e, bottom: tCO2e/100 million yen of operating revenues)
Item FY2016 FY2017 FY2018 FY2019 FY2020
Greenhouse gas emissions 904,819 930,373 936,594 916,887 915,104
Greenhouse gas emission intensity 51.9 51.7 49.7 48.3 46.3
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • Greenhouse gas emission volume used for calculation of greenhouse gas emission intensity covers Scope1 and Scope2 emissions.
  • See here for calculation methods and conversion factors
  • Data for FY2017, FY2018 and FY2019 partially revised.
Breakdown of Greenhouse Gas Emissions
(tCO2e)
Item FY2018 FY2019 FY2020
Scope1 CO2 from energy sources 566,432 570,950 567,610
CO2 from non-energy sources 78,273 70,525 72,163
CH4 3 2 0
N2O 1 0 0
HFCs 23,658 19,715 23,061
Subtotal 668,367 661,193 662,834
Scope2 268,228 255,694 252,271
Subtotal (Scope1 + Scope2) 936,594 916,887 915,104
Scope3 1.Purchased Goods and services 296,509 1,197,664 1,355,319
2.Capital goods 312,339 212,525 108,001
3.Fuel and energy-related activities not included in Scope1 or Scope2 144,428 141,399 139,138
4.Upstream transportation, and distribution 492,334 N/A N/A
5.Waste generated in operations 3,061 3,196 3,638
6.Business travel 4,325 6,779 3,697
7.Employee commuting 18,409 41,257 47,730
8.Upstream leased assets N/A N/A N/A
Subtotal (upstream) 1,271,405 1,602,820 1,657,522
9.Downstream transportation and distribution N/A N/A N/A
10.Processing of sold products N/A N/A N/A
11.Use of sold products 114,966 118,565 96,529
12.End-of-life treatment of sold products N/A 37 41
13.Downstream leased assets N/A N/A N/A
14.Franchises N/A N/A N/A
15. Investments N/A N/A N/A
Subtotal (downstream) 114,966 118,601 96,571
Subtotal (upstream + downstream) 1,386,371 1,721,421 1,754,093
Total (Scope1 + Scope2 + Scope3) 2,322,965 2,638,308 2,669,197
  • Scope of Scope1 and Scope2: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • See "Calculation methods and conversion factors" for the scope and calculation method of Scope3
  • The breakdown may not add up to the total due to rounding.
  • Data for FY2018 and FY2019 partially revised.
Breakdown of emissions by business(Scope1 and Scope2)
(tCO2e)
Business FY2018 FY2019 FY2020
Delivery business (small-lot parcel delivery business) 815,259 799,205 804,326
BIZ-Logi business (corporate logistics services) 13,348 14,543 11,978
Home Convenience business (Consumer support services) 14,651 12,753 13,689
e-Business (IT system development) 7,564 6,351 6,057
Financial business (payment services, etc.) 719 696 348
Auto Works business (vehicle maintenance etc.) 3,648 3,793 3,895
Others (trunk route transportation, etc.) 81,404 79,547 74,812

Resource conservation and pollution prevention

Input volume
Materials etc.
Item Details FY2017 FY2018 FY2019 FY2020
Input volume (t) Input volume (t) Recycled input materials (t) Percentage of recycled input materials (%) Input volume (t) Recycled input materials (t) Percentage of recycled input materials (%)
Raw materials Raw materials 0 0 0 0 0 0 0 0
Chemicals Paint, etc. 0.1 0.0 0.1 - - 0.1 - -
Auto parts Vehicle parts 163 8 4 0 0 3 0 0
Vehicle tyres and tyre tubes 394 1,720 1,528 32 2 329 13 4
Vehicles Car bodies 7,368 22,305 18,123 33 0 15,310 0 0
Sorting equipment Automatic sorters, belt conveyors 1,474 1,045 280 0 0 102 0 0
Tools and equipment Roll box pallettes, cold boxes, etc. 5,877 6,293 3,235 0 0 4,392 0 0
Pick-up and delivery equipment Bags for temperature-controlled deliveries 130 202 116 0 0 125 0 0
Paper material Slips 9,002 8,374 6,910 0 0 9,084 0 0
Copy paper 3,359 3,409 3,208 703 22 2,701 596 22
Cardboard boxes for packing 11,892 8,888 7,526 6,580 87 15,352 12,196 79
Material for pick-up and delivery (delivery notices, PP roll paper, etc.) 2,202 2,445 2,326 0 0 1,648 0 0
Paper materials total 26,454 23,117 19,970 7,283 36 28,785 12,793 44
Containers and packaging material Packaging material 3,955 3,261 2,443 7 0 4,311 1,427 33
Cushioning material 2,030 1,753 1,736 1,207 70 1,060 259 24
Bento lunch box containers and bread packaging bags * - - - - - 2 0 0
Containers and packaging materials total 5,984 5,013 4,179 1,214 29 5,372 1,686 31
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • Widened scope of coverage such as car bodies from FY2018
  • The breakdown may not add up to the total due to rounding.
  • Data for FY2017, FY2018 and FY2019 partially revised.
  • *Used at Swan Co., Ltd. Data tabulated since FY2020.
Collection volume
(t)
Item Details FY2017 FY2018 FY2019 FY2020
Furniture Beds, tables, chairs, etc. 8 1 0 0
Packaging material Styrofoam 115 112 105 57
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
Green procurement ratio
(%)
FY2016 FY2017 FY2018 FY2019 FY2020
86.1 87.7 92.5 92.1 92.5
  • Scope: Yamato Transport Co., Ltd.
Emissions of air contaminants, VOC, etc.
Item Scope · Details Emission (t)
FY2016 FY2017 FY2018 FY2019 FY2020
NOx (nitrogen oxide) Domestic consolidated companies and Swan Co., Ltd. 590 574 550 608 665
Yamato Transport Co., Ltd. 520 477 442 500 501
SOx (sulphur oxide) 0 0 0 0 0
PM (particulate matter) Domestic consolidated companies and Swan Co., Ltd. 27 25 24 14 15
Yamato Transport Co., Ltd. 24 22 21 12 11
Chemicals Chemicals other than VOC - 0 0 0 0
VOC * 0 0 0.92 0.92 0.92
  • Scope of SOx and chemical substances: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • Data for FY2016, FY2017, FY2018 and FY2019 partially revised.

*For VOC (volatile organic compounds), Yamato Autoworks Co., Ltd. began monitoring since FY2018

Waste and recycling
Fiscal year Item Hazardous waste (t) Non-hazardous waste (t) Total (t) Percent (%) Waste volume intensity (t/100 million yen of operating revenues)
FY2016 Generated volume 97 67,418 67,515 100 3.87
Recycled volume 88 32,717 32,805 49 -
Collected volume 1 5,755 5,756 9
Incinerated volume 8 23,067 23,075 34
Final disposal volume 1 5,879 5,880 9
FY2017 Generated volume 14 66,401 66,415 100 3.69
Recycled volume 3 35,867 35,869 54 -
Collected volume 1 6,151 6,152 9
Incinerated volume 9 17,604 17,613 27
Final disposal volume 1 6,780 6,781 10
FY2018 Generated volume 9 63,074 63,083 100 3.35
Recycled volume 3 37,885 37,888 60 -
Collected volume 0 4,218 4,218 7
Incinerated volume 6 14,813 14,819 23
Final disposal volume 1 6,158 6,159 10
FY2019 Generated volume 8 55,272 55,280 100 2.91
Recycled volume 4 30,478 30,481 55 -
Collected volume 0 4,703 4,703 9
Incinerated volume 4 13,501 13,505 24
Final disposal volume 1 6,590 6,590 12
FY2020 Generated volume 10 48,269 48,280 100 2.44
Recycled volume 1 22,811 22,812 47 -
Collected volume 0 4,752 4,752 10
Incinerated volume 6 15,801 15,807 33
Final disposal volume 3 4,905 4,908 10
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • Hazardous waste refers to "Specially managed waste", designated by Japan's Waste Disposal Law. Non-hazardous waste refers to other waste (industrial waste other than Specially managed waste, general waste, valuables).
  • The breakdown may not add up to the total due to rounding
  • See here for calculation methods and conversion factors
  • Data for FY2016, FY2017, FY2018 and FY2019 partially revised.

Water and biodiversity

Water

Breakdown by water source
Item FY2016 FY2017 FY2018 FY2019 FY2020
Surface water (1,000m3) 0 0 0 0 3
Ground water (1,000m3) 0 0 0 0 9
Rain water (1,000m3) 1 1 0 0 0
Tap water (1,000m3) 1,631 1,684 1,779 1,787 1,687
Total (1,000m3) 1,632 1,685 1,779 1,787 1,699
Reused water (1,000m3) 0 1 5
Water reuse ratio (%) 0 0 0
Water consumption intensity
(1,000m3 / 100 million yen of operating revenues)
0.0936 0.0936 0.0945 0.0941 0.0859
Breakdown by location of water discharge
(1,000m3)
Item FY2017 FY2018 FY2019 FY2020
Surface water (rivers, lakes, sea) 0 0 0 2
Sewage 1,415 1,213 1,222 1,402
Ground water 0 0 0 0
Total 1,415 1,213 1,222 1,404
  • Scope: Water source and water discharge data (FY2020) is for domestic consolidated companies and Swan Co., Ltd. Water discharge data (up to and including FY2019) is for 13 domestic consolidated companies.
  • Both water source and water discharge includes estimates.
  • See here for calculation methods and conversion factors
  • Data for FY2019 partially revised.
Leakage volume
(1,000m3)
FY2018 FY2019 FY2020
0 0 0
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
Size of habitat areas restored through biotopes, etc.
(m2)
FY2018 FY2019 FY2020
2,800 2,800 2,800

Management

Compliance with Environmental Laws and Regulations
Item FY2018 FY2019 FY2020
Violations of environmental laws (incidents) 0 0 0
Out of which, leakages and pollutions (incidents) 0 0 0
Fines and penalties (yen) 0 0 0
  • Scope: Consolidated Group companies in Japan, and Swan Co., Ltd.
  • Took 1 corrective action to prevent a potential violation of laws and regulations in FY2018
Environmental accounting
(Million yen)
Category Main initiatives FY2017 FY2018 FY2019 FY2020
Investment Costs Investment Costs Investment Costs Investment Costs
1.Cost within business area
(1) Pollution-prevention cost Cost for pollution-prevention 0 0 0 0 0 0 0 0
(2) Global environmental conservation cost Cost for introducing low-carbon vehicles and new threeters (3-wheeled bicycles) 12,418 41 15,187 67 4,802 0 10,764 44
Cost for preventing the ozone depletion 0 0 0 1 0 99 0 10
(3) Resource circulation cost Waste disposal cost 0 619 0 684 0 700 0 791
Cost for efficiently using resources 0 3,387 0 4,232 0 3,709 0 3,979
2.Upstream and downstream cost Green procurement of uniforms 0 429 0 970 0 523 0 3,063
3.Administration cost Operating environmental management system, training, cleaning 0 12 0 32 0 34 0 202
4.R&D cost Costs for research & development 0 111 0 0 0 0 0 0
5.Social activity cost Hosting environmental classes in each region 0 0 0 0.5 0 0.4 0 0
6.Environmental remediation cost Costs to restore damaged environments etc. 0 0 0 0 0 0 0 0
Total 12,418 4,599 15,187 5,986 4,802 5,066 10,764 8,089
  • Scope: Yamato Holdings Co., Ltd. and Yamato Transport Co., Ltd.
  • The cost of purchasing vehicles with less greenhouse gas emissions, to reduce air pollution, is categorized as "Global environmental conservation cost".
  • "Cost for efficiently using resources" includes repair costs of roll boxes, cold boxes, etc.
  • Cost for the green procurement of uniforms is the total cost, not the difference with the cost of non-green procurement of uniforms.
  • Data for FY2019 partially revised.
Environmental conservation effects
Item FY2018 FY2019 FY2020
Waste reduction through improvements (t) 0.1 0 0
Reduction in greenhouse gases (emissions) through energy saving (tCO2e) 130 30 8
  • Waste reduction refers to the reduction of waste paper, from initiatives to use less paper (digitization of documents) (Yamato Management Service Co., Ltd.)
  • Reduction in greenhouse gases (emissions) through energy saving include the effects of introducing automated air conditioning control systems in FY2018 and FY2019 (Yamato System Development Co., Ltd.), and LED lighting in buildings in FY2020 (Yamato Transport Co., Ltd.)
  • Effects represent the difference with the previous year

Corporate Governance Data

Officer Composition and Number of Board Meetings (as of March 31 each fiscal year)
Item Details FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Number of Directors Total 5 8 8 8 9 Yamato Holdings Co., Ltd.
Internal 3 5 5 4 4
External 2 3 3 4 5
Male 5 7 7 7 8
Female 0 1 1 1 1
Number of Auditors Total 4 4 4 4 5
Internal 2 2 2 2 2
External 1 2 2 2 3
Male 3 3 3 4 5
Female 1 1 1 0 0
Number of Executive Officers Total 21 22 22 16 19
Male 20 21 21 15 18
Female 1 1 1 1 1
Attendance of Board meetings, and Audit and Nomination Committees (From April 1, 2020 to March 31, 2021)
Position Name Attendance of Board meetings Attendance of Audit Committee Attendance of Nomination Committee
Directors Masaki Yamauchi 19/19 times (100%) - 4/4 times (100%)
Yutaka Nagao 19/19 times (100%) - 4/4 times (100%)
Haruo Kanda 19/19 times (100%) - -
Kenichi Shibasaki 19/19 times (100%) - -
Masakatsu Mori 19/19 times (100%) - 4/4 times (100%)
Mariko Tokuno 19/19 times (100%) - 4/4 times (100%)
Yoichi Kobayashi 19/19 times (100%) - 4/4 times (100%)
Shiro Sugata 19/19 times (100%) - 4/4 times (100%)
Noriyuki Kuga (appointed June 2020) 15/15 times (100%) - -
Auditors Yoshihiro Kawasaki 19/19 times (100%) 18/18 times (100%) -
Mamoru Matsuno 18/19 times (95%) 18/18 times (100%) -
Hiroyuki Kanae (dismissed June 2020) 4/4 times (100%) 2/2 times (100%) -
Takashi Yamashita 18/19 times (95%) 18/18 times (100%) -
Ryuji Matsuda (appointed June 2020) 15/15 times (100%) 16/16 times (100%) -
Yoshihide Shimoyama (appointed June 2020) 15/15 times (100%) 16/16 times (100%) -

For details on corporate governance, please refer to the below pages.

Compliance and risk management indicators
Item FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Compliance and Risk Management Committee (number of times held) 4 4 4 4 4 Yamato Holdings Co., Ltd.
Number of whistleblower reports/consults (reports/consults) *1 392 453 696 827*2 Consolidated Group (worldwide), and Swan Co., Ltd.

*1 Total of cases raised to the "Compliance & Risk Committee" of Yamato Holdings, to the President, and to external lawyers. Scope was reviewed and recalculated for FY2017.
*2 A temporary COVID-19 Consultation Desk was established to respond to inquiries and consultations regarding matters such as requirements relating to workplace hygiene and compensation for temporary closures, etc., in light of the spread of the COVID-19 pandemic. Activities such as revising compliance declaration posters and holding explanatory briefings for HR personnel in light of the enactment of the so-called Power Harassment Prevention Act led to greater awareness of the internal reporting (whistleblowing) system.

Anti-corruption
Item FY2016 FY2017 FY2018 FY2019 FY2020 Scope
Political donations (JPY) - - 0 0 0 Yamato Holdings Co., Ltd.
Dismissals and penalties resulting from violations of anti-corruption policy - - 0 0 0 Consolidated Group (worldwide)
Amount of penalties and punishments from serious incidents of corruption - - 0 0 0 Consolidated Group (worldwide)

Certifications (As of March 31, 2021)

General
Certification Company name Acquired in
JIS Q 9001:2015/ISO 9001:2015
(Quality management system)
Yamato System Development Co., Ltd.
System Development Division 2016
Musashi Kosugi Office 2015
Shin-Tokyo IDS 2006
Yamato Transport Co., Ltd.
Matsudo Logistics Center 1997
Shin-Tokyo Logistics Center 2005
Komaki Logistics Center 2007
Kadoma Logistics Center 2007
Higashi-Yodogawa Logistics Center 2007
Osaka Minato Logistics Center 2011
Haneda Logistics Center 2014
Ooi Logistics Center 2005
Yamato Transport Co., Ltd.
Operation Promotion Section, Global Strategy Department, Global SCM Business Division 2019
Keihinjima Packing Center, Global SCM Business Division 2019
Sagamihara Logistics Center, Corporate Business Division 2019
Excellent Safe Driving
Business Certification
(G-Mark)
Kobe Yamato Transport Co., Ltd. : certified at 4 locations 2012
Yamato Multi Charter Co., Ltd. : certified at 5 locations. Osaka Branch awarded 10 years in a row 2009
Yamato Transport Co., Ltd. : Certification obtained for 2,686 business locations in FY2020. 2016
Okinawa Yamato Transport Co., Ltd. : certified at 28 locations as of March end 2021 2016
Yamato Global Express Co., Ltd. : certified at 55 locations as of March end 2021 2016
Yamato Home Convenience Co., Ltd. : certified at 122 locations as of March end 2021 2016
Yamato Box Charter Co., Ltd. : certified at 49 locations as of March end 2021 2016
Yamato Global Logistics Japan Co., Ltd. : certified at 9 locations as of March end 2021 2019
FSSC22000 (Food safety management system) Yamato Transport Co., Ltd. : Haneda Chronogate Base 2017
Yamato Global Logistics Japan Co., Ltd. 2017
Okinawa Yamato Transport Co., Ltd. , Global Express Division 2017
ISO 23412:2020
(Indirect, temperature-controlled refrigerated delivery services - Land transport of parcels with intermediate transfer)
Yamato Transport Co., Ltd. 2017
Okinawa Yamato Transport Co., Ltd. 2017
YAMATO LOGISTICS (HK) LTD. 2017
Yamato Staff Supply Co., Ltd. 2021

*ISO 23412:2020 is an international standard covering small-lot refrigerated delivery services with methods of transportation accompanying unloading and re-loading of packages.

Information security
Certification Company name Acquired in
JISQ15001 | Privacy mark
* Yamato Contact Service obtained JISQ15001 in 2017 only(Security management system for personal information)
Yamato System Development Co., Ltd. 1999
Yamato Financial Co., Ltd. 2006
Yamato Web Solutions Co., Ltd. 2007
Yamato Credit Finance Co., Ltd. 2016
Yamato Contact Service Co., Ltd. *
Headquarters 2007
Tokyo Contact Center 2015
Miyakonojo Contact Center 2010
Wakayama Contact Center 2012
Tottori Contact Center 2013
Tome Contact Center 2013
Kanto Mother Center 2014
Kansai Mother Center 2015
ISO27001
(Information security management system)
Yamato Transport Co., Ltd.
Headquarters 2015
Haneda Chrono Gate Base 2017
Atsugi Main Branch 2017
Atsugi GW Base 2019
Atsugi Corporate Sales Branch 2019
Yamato System Development Co., Ltd.
Shin-Tokyo IDC 2004
Osaka IDC 2002
Data processing service for large affiliate retailers (contactless credit cards) 2009
Credit card terminal application processing center operations 2012
CAT joint usage system 2013
Sorting and sending operations of account transfer requests 2012
Member approach services 2014
Web notification service of joint usage statements 2014
Operations for immediate suspension of card usage 2014
Registration operations of requests to newly place terminals 2015
Account transfer system (development) 2015
Credit card terminal application center operations (development) 2015
Web processing service of applications 2015
Payment network 2015
Payment information database 2015
Yamato Contact Service Co., Ltd.
Headquarters 2006
Tokyo Contact Center 2015
Miyakonojo Contact Center 2010
Wakayama Contact Center 2012
Tottori Contact Center 2013
Tome Contact Center 2013
Kanto Mother Center 2014
Kansai Mother Center 2015
Yamato Transport Co., Ltd.
Koto Logistics Center 2005
Haneda Logistics Center 2021
Haneda Medical center 2021
Haneda Vision Care Center 2021
Atsugi Logistics Center 2021
Aichi Logistics Center 2021
Kita Osaka Logistics Center 2021
Tokyo Medical Center 2021
Kanagawa Logistics Center 2021
Kanagawa Medical Center 2021
Mikawa Logistics Center 2021
Osaka Minami Logistics Center 2021
Tokyo Recall Support Center 2021
Extended Warranty Service Center 2021
Tokyo Logistics Center 2021
Oi Logistics Center 2021
New Tokyo Logistics Center 2021
Matsudo Logistics Center 2021
Ichikawa Logistics Center 2021
Soka Logistics Center 2021
Kuki Logistics Center 2021
Itami Logistics Center 2021
Hiroshima Logistics Center 2021
Kagawa Logistics Center 2021
Niigata Logistics Center 2021
Yamato Management Service Co., Ltd.
Head Office 2021
Ginza Office 2021
Saga BPO Center 2021
ISO20000
(IT service management)
Yamato System Development Co., Ltd.
Shin-Tokyo IDC 2006
Toyocho Office 2016
PCIDSS
(Security standard for the credit industry)
Yamato System Development Co., Ltd.
Credit card settlement operations 2006
WEB statement services 2011
Information security auditing company registered Yamato System Development Co., Ltd. 2004
Environment (As of March 31, 2022)
Certification Company name Acquired in
ISO14001:2015
(Environmental management system)
Yamato Transport Co., Ltd.
Headquarters 2022
Kita-Tokyo Regional branch 2022
Corporate Business Division Minami-Tokyo Regional Operation Administration 2022