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Stakeholder Engagement

Basic Approach

The Yamato Group believes that building a good relationship and coexisting with various stakeholders is the foundation of continuous growth. While appropriately conveying the Yamato Group’s thoughts and ideas to and gaining the understanding of stakeholders, including the Group’s Core Values and Corporate Philosophy, we sincerely accept opinions and expectations of the Yamato Group, reflecting them in our business.

Responsibilities and Initiatives Toward Key Stakeholders

Stakeholder Main responsibilities Relevant initiatives
Customers
  • Appropriate provision of products and services
  • Appropriate understanding of requests and expectations through communication, and contribution to the development of new services and improving quality
Employees
  • Respect for human rights and creating a safe and hygienic work environment free of discrimination and harassment
  • Provision of ability development training schemes
  • Development of strategies and systems to achieve decent work
Local Communities and International Society
  • Contributing to the resolution of local community and international social issues
  • Coexisting with local communities and international society through corporate citizenship activities
Business Partners
  • Fair and equitable business relationships
  • Building responsible procurement activities
  • Respect for human rights and creating a safe and hygienic work environment free of discrimination and harassment
Shareholders and investors
  • Active disclosure of information
  • Appropriate shareholder returns
  • Understanding opinions through dialogues and contributing to the sustainable growth and improvement of corporate value

Structure for Communication with Stakeholders

The Yamato Group is striving to promote understanding from all our stakeholders, communicating Company information to them via our corporate site and various social media outlets (YouTube, X, Instagram, LINE, and Facebook). We have also developed a structure to accept any requests from stakeholders. We share the opinions and inquiries we receive in-house and reflect them in our management.

Stakeholder Structure for communication Points of contact
Customers We have set up points of contact, such as phone and email, within the inquiry section of each Group company. For corporate clients, sales representatives serve as the point of contact.
Yamato Transport’s telephone points of contact are capable of responding to inquiries in Japanese, English, and Chinese.
Employees We have set up the internal Compliance hotline managed by the Compliance and Risk Committee secretariat and the corporate misconduct hotline managed by external lawyers. These act as whistleblower points of contact to accept reports of actions that go against laws, various in-house regulations, and the Group Corporate Philosophy, including human rights issues, such as harassment, and corruption, such as bribery. We have also set up multilingual (English, Nepalese, and Vietnamese) points of contact. These can always be accessed through our internal portal site.
Local Communities and International Society We have set up points of contact, such as phone and email, within the inquiry section of each Group company.
We implement fact-finding investigations of the relevant departments regarding issues brought to our attention through these consultation points of contact. If a human rights violation or other issue is confirmed through an emergency investigation, we promptly make efforts to help the victim, implementing corrective measures and preventing reoccurrence.
When we carry out large-scale office construction work, we preemptively communicate with the surrounding local communities and make them aware of the inquiry point of contact available for their use. We directly address issues brought to light in complaints and consultations received, following discussions in the relevant departments, and utilize them to improve future construction work.
Business Partners We have established a point of contact to receive consultations from our business partners regarding misconduct, such as human rights issues and bribery, that might occur in our supply chain. We implement an annual supplier questionnaire for all the Yamato Group’s business partners to receive opinions on issues that might occur during business transactions with us.
We implement fact-finding investigations of the relevant departments regarding issues brought to light. If a human rights violation or other issue is confirmed through an emergency investigation, we promptly make efforts to help the victim, implementing corrective measures and preventing reoccurrence.
Shareholders and Investors The point of contact can be accessed at any time of day via a Japanese or English website.
Any opinions and consultations received are sent to the IR department via a form. We provide appropriate answers and utilize them in our management, IR activities, and other areas.