Corporate Citizenship Activities

Since its founding, the Yamato Group has grown hand in hand with society. We believe that enriching local communities is the foundation for the Group's growth and development. The Yamato Group is therefore engaged in corporate citizen activities utilizing its various assets (inducing networks, know-how and human resources), with the aim of ensuring the sound and sustainable development of local communities and quality of life for the people who live in them.

Policy on Corporate Citizenship Activities

The Yamato Group will address social issues related to the global environment, community safety and communities through business activities and a variety of activities as a corporate citizen. The Group will contribute to creating a fair society that leaves no one left behind through co-creation with communities.

Promotion System

Yamato Transport has assigned sustainability ambassadors, who promote sustainability activities in local communities, with the aim of promoting corporate citizenship activities rooted in local communities and that are unique to the Yamato Group. As of March 31, 2025, these ambassadors numbered 252 nationwide.
Through the “sustainability café" (an online exchange meeting), sustainability ambassadors share examples of activities in each region. In this way, they deepen their understanding of sustainability initiatives by then participating in corporate citizenship activities in their own region.

Sustainability Week

Yamato Transport holds Sustainability Week events twice a year as a set period to educate each employee on sustainability and encourage changes in behavior.
The theme for the Sustainability Week in the second half fiscal 2024 was “let’s all contribute to resource circulation.” All employees participated in activities such as using their own bottles at work and separating trash. Sustainability ambassadors promoted initiatives in line with the characteristics of their region and held their own events.

my bottle
Plastic bottle sorting

Priority Themes

Considering social issues, the Yamato Group's management philosophy and the thoughts on welfare of the late Mr. Masao Ogura, who created TA-Q-BIN, the Yamato Group works on four priority themes: the environment, safety, local communities, and diversity and inclusion. The Yamato Group aims to help create a sustainable society through its activities and will contribute to creating an enriched society and co-create an enriched society for public welfare in cooperation with partners in local communities.

Environment

The Yamato Group has a network of business sites throughout the nation and thinks that working on local environmental conservation is a social responsibility it bears. To preserve local areas that are rich in nature for the next generation, the Group aims to create a society that is in harmony with nature through the environmental education of children and local environmental conservation activities.

Kuroneko Yamato Environmental Classes

Yamato Transport launched Kuroneko Yamato Environmental Classes in October 2005, in which Company employees visit schools nationwide to provide lessons for children, the leaders of the next generation. For the results to date, please refer to our ESG Data page.
We began the Kuroneko Yamato Environmental Classes again from October 2023, in keeping with the school curriculum, targeting elementary school children in grades four to six. After communicating the Company’s environmental initiatives through a quiz, they conduct group work using worksheets before encouraging the children to consider what they can do themselves for the environment. We hope that the children can learn how the accumulation of individual actions friendly to the Earth can lead to environmental preservation, and inspire them to engage in environmental initiatives.

Section of a worksheet
Section of a worksheet
environmental classroom

Biodiversity conservation

The Yamato Group is aware that its business activities affect biodiversity. The Group is working to conserve local biodiversity to coexist in harmony with the natural environment that supports our enriched society.
For details, please refer to Biodiversity conservation

Participation in a Local Event

The Yamato Group actively participates in various local environmental events as a way of deepening its interaction with the local community through environmental activities.
The Yamato Transport Shin-Miyagi Regional Branch Office participated in the 28th annual MELON Festival, held by the Miyagi Environment Life Outreach Network (MELON) on July 13, 2024. The MELON Festival is an event that considers the environment and life under the three themes of food, clothing, and housing and proposes ways to contribute to earth and the global environment.
Under the theme of “housing,” Yamato Transport proposed the use of Okihai (unattended delivery) to reduce our environmental burden, deepening understanding from local communities.

Local Community Cleanup and Beautification Activities

The Yamato Group actively holds community cleanup and beautification activities.

The Yamato Transport Kurume Regional Branch Office co-sponsored the 5th “SPOGOMI in Kurume” event held on November 17, 2024. SPOGOMI is a sport that is good for the environment. Under the slogan “Trash pickup is a sport!” teams compete to pick up trash in a designated area within a designated time limit and are awarded points for the amount and type of trash picked up.
In addition to providing prizes as a co-sponsor, we participated as a team, contributing to the approximately 165kg of trash picked up during the event.

SPOGOMI
SPOGOMI

Safety

With its philosophy of “safety first and business second,” the Yamato Group considers it one of its missions to ensure that children, who will lead  the next generation, understand about the importance of traffic safety. Moreover, as a social infrastructure company, we recognize that it is our duty to conduct disaster prevention and recovery support activities in cooperation with local communities, in readiness for large-scale disasters. We will continue these initiatives, aiming to realize secure, safe living for communities.
Yamato Transport launched a volunteer leave system in 2020 for employees who wish to participate in recovery and restoration activities after large-scale natural disasters, such as earthquakes.

Children's Traffic Safety Workshop

Since 1998, Yamato Transport has been holding traffic safety workshops for children at locations throughout Japan, to convey knowledge about traffic rules and traffic safety to local children. For the results to date, please refer to our ESG Data page.
Yamato Transport employees—mainly Sales Drivers—visit local nursery schools, kindergartens, and elementary schools to provide easy-to-understand traffic safety guidance. In particular, experiences involving the observation of collection and delivery trucks enable children to actually see the inside of the vehicles, sit in the driver's seat, and experience the blind spots of Sales Drivers, all of which are experiences they do not often have the opportunity to have. These visits have been well received by children, parents, and teachers alike.
This initiative has also spread to other Group companies in various ways, including those overseas.

Safety Workshop (Higashi Shizuoka)
Safety Workshop (Mie)

Creation of a Traffic Safety Quiz Website

Okinawa Yamato Transport has launched a Traffic Safety Quiz website in collaboration with the professional basketball team Ryukyu Golden Kings operated by Okinawa Basketball Co., Ltd. The website enables children to learn about traffic safety with the team's mascot, Gordy, through quizzes. Children answer ten true-false quizzes and learn about traffic safety in a fun and easy-to-understand way. On the answer pages, the answers to questions about traffic safety are explained. Children can deepen their understanding of traffic safety. They can learn, for example, that running into the road is dangerous and that drivers have blind spots.

Creation of a Traffic Safety Quiz Website

Summer Fund Raising

The Federation of Yamato Group Corporate Labor Unions is a labor union for companies that operate on public roads. It has held a summer campaign every year since 1987 to support families who have lost members in traffic accidents. To date, the union has received donations exceeding 2 billion yen.
In FY 2024, the campaign received donations from around 170,000 Yamato Group employees, totaling 86,530,000 yen. Campaign funds are presented to the Ashinaga   Foundation, which offers physical and mental support for children who have lost their parents, and to the Yamato Welfare Foundation, which supports the independence and social participation of people with disabilities.

Local Communities

The Yamato Group's business is supported by local communities. To help create an enriched society as stated in the Group's Management Philosophy, which we embrace in day-to-day operations, we cooperate with local partners and we cherish the connections between communities and individuals.

Kuroneko Family Concert, the Music TA-Q-BIN

Since 1986, we have held the Music TA-Q-BIN Kuroneko Family Concert, which delivers authentic, high-quality music to customers and those in local communities of all different ages and regions, to express our gratitude to them. The concerts welcome pre-school-aged children and features a program that enables beginners to enjoy classical music. For the results to date, please refer to our ESG Data page.
In fiscal 2024, these concerts were held in six cities in Hokkaido, Tokyo, Chiba, Toyama, Gifu, and Yamaguchi prefectures. The concert provides a participation-style program that unifies everyone the venue, such as having the audience dance along with the music, local choirs performing with the orchestra, and encouraging the audience to sing along.
In each region, local employees participate in managing the performances, responsible for tasks including running the event reception and collecting donations for orphans of traffic accidents.

Kuroneko Family Concert

Support for Work and Social Experience Facilities for Children

Yamato Transport is an official sponsor of KidZania Tokyo, KidZania Koshien, and KidZania Fukuoka.
Since the initial opening of KidZania Tokyo in 2006, we have set up a Courier Service Pavilion to create opportunities for children, who are responsible for the future, to understand the structure of society and the purpose of work. There, children can participate in a simulated experience of working as a Sales Driver, collecting and delivering TA-Q-BIN packages. This helps them to understand the importance of interpersonal communication, teamwork, and compassion through their duties and the significance of following through until the end.
We installed a PUDO Station at KidZania Fukuoka. PUDO Stations are lockers used by all home delivery service operators installed at facilities that are used every day, such as train stations and supermarkets, to meet the diverse needs of customers connected with the increasing use of e-commerce in recent years, and children can participate in simulated experience activities using the PUDO Station, enabling the non-face-to-face, no-contact collection and delivery of parcels.

Sponsoring the National Remote Island Exchange Junior High School Baseball Tournament

Yamato Transport has supported the Transport and Tourism Cup National Remote Island Exchange Junior High School Baseball Tournament, commonly known as the Rito-Koshien, since its inception in 2008. This event aims to breathe new life into islands and contribute to their revitalization by facilitating a healthy upbringing that goes beyond the borders of sport, conveying dreams, hope, courage, and fearlessness to children who live on remote islands, fostering exchange through baseball.
Between August 18–22, 2025, 28 municipalities and 25 teams participated in the 16th annual tournament in Miyakojima City, Okinawa Prefecture. At the same time as presenting a banner with messages of support written by employees of Sales Offices on each island for each baseball team, Yamato Transport and Okinawa Yamato Transport support the delivery of participating teams’ luggage.

Sponsoring the National Remote Island Exchange Junior High School Baseball Tournament
support the delivery of luggage

Visitors’ Facilities

The Haneda Chronogate and Kansai Gateway visitor courses introduce the Yamato Group’s systems, including TA-Q-BIN, and the future we are aiming for.

The Yamato Group Kuronekoyamato History Museum was established on November 29, 2019, to commemorate the 100th anniversary of the founding of the Yamato Group. The facility utilizes a spiral-shaped slope within the building to display the Yamato Group’s 100-year history for visitors to see as they descend. Furthermore, it is a facility that both adults and children can enjoy, with a TA-Q-BIN Hands-on Corner and a Future Creation Lounge & Library.

Delivering Shoes to Children in Africa

Taiwan Yamato International Logistics is working to deliver shoes that are no longer needed to Africa through public interest groups, based on the wishes of employees to fulfill their social responsibilities. Many children in Africa suffer from a skin disease called tungiasis (sand flea infestation), which leads to difficulty in walking and causes gangrene and other problems. Tungiasis is counted among the Neglected Tropical Diseases (NTDs) identified by the World Health Organization (WHO), and wearing shoes is the most effective way to prevent it.

Delivering Shoes to Children in Africa
Delivering Shoes to Children in Africa

Delivering Picture Books to Children in Asia

The Campaign to Deliver Picture Books
The Campaign to Deliver Picture Books

Since 2013, Yamato System Development has been participating continuously in support of the Campaign to Deliver Picture Books organized by the Shanti Volunteer Association (SVA).
Employees and their families cooperate to attach stickers printed in local languages to the Japanese portions of picture books published in Japan and send the picture books to countries in Asia, including Cambodia, Laos, Myanmar and Afghanistan.

Diversity and Inclusion

The Yamato Group has approximately 180,000 employees. We aim to create a society where everyone can actively participate. We will contribute to laying a foundation for a society where diverse people are able to actively participate, respecting one another’s diverse life styles and diverse cultures, so that each person can leverage their individuality.

Yamato Welfare Foundation Activities

The Yamato Welfare Foundation was established in September 1993 by the late Masao Ogura, the creator of TA-Q-BIN, who invested his private fortune after retiring with the aim of supporting the independence and social participation of people with mental and physical disabilities. Based on the Yamato Group's Corporate Stance, the foundation is responsible for part of the Group's social contribution activities by promoting activities to support the independence of people with disabilities.

Subsidized Projects

Grant presentation ceremony
Grant presentation ceremony
Subsidies for supporting pay increases for people with disabilities The foundation provides subsidies for the start of new businesses and the procurement of necessary facilities and equipment for raising productivity with the goal of increasing pay for people with disabilities.
Welfare subsidies for people with disabilities The foundation provides broad support for businesses and activities that lead to happiness for people with disabilities, including events, sports, meetings, surveys, and publications.
University scholarships for people with disabilities The foundation provides scholarships for university students who are studying with a desire to overcome their disabilities and contribute to society.

Power-Up Forum for Workplaces Employing People with Disabilities

Power-Up Forum for Workplaces Employing People with Disabilities
Power-Up Forum for Workplaces Employing People with Disabilities

This forum originated with the “Small Workshop Power-Up Seminar,” which was held in 1995 for the operators of facilities for people with disabilities, by the first chairperson, Masao Ogura, with the aim of moving past salaries of 10,000 yen per month. Today, the forum is held throughout Japan each year for welfare facility operators and people with an interest in creating workplaces for people with disabilities.

Yamato Welfare Foundation Masao Ogura Award Presentation

Yamato Welfare Foundation Masao Ogura Award Ceremony
Yamato Welfare Foundation Masao Ogura Award Ceremony

The Yamato Welfare Foundation Masao Ogura Award is given to two individuals each year to praise the distinguished actions of those actively promoting initiatives that provide people with disabilities with the satisfaction and sense of fulfilment that comes from working, such as the creation of work, the creation and expansion of employment, and the improvement of working conditions.

Assistance for Other Groups Supporting Work, Etc. for People with Disabilities

In addition to its own projects, the Yamato Welfare Foundation is also widening the scope of its activities, such as assistance and planning and operational support for other groups supporting work for people with disabilities, as well as various projects and so forth started by recipients of the Yamato Welfare Foundation Masao Ogura Award.

Volunteer Projects

Volunteer activities
Volunteer activities

In collaboration with the Yamato Transport labor union, we are promoting volunteer projects to connect Yamato Group employees and their families with facilities for people with disabilities in each region and increase interaction with them. In FY 2024, over 88 employees participated in volunteer activities.

Activities of Swan Co., Ltd.

Swan Café and Bakery in Akasaka
Swan Café and Bakery in Akasaka

Swan Co., Ltd. was founded by the late Masao Ogura together with the Yamato Welfare Foundation and Yamato Holdings. The company’s purpose is to realize the concept of “normalization,” which refers to a society in which people with and without disabilities can work and live together. Today, as a special subsidiary of Yamato Holdings, the company employs 35 people with disabilities.
At Swan Co., Ltd., people with disabilities make and sell bread, and provide services such laundry and building cleaning. There are currently five directly-managed Swan Bakeries, with an additional 19 franchised stores nationwide, supporting 300 people with disabilities in achieving economic independence and participation in society through work.

Laundry Business

In 2021, Swan Co., Ltd. launched a service to clean safety shoes and helmets from Yamato Transport large logistics facilities. Currently we are expanding the scope of cleaning to areas including work clothing and protective safety wear belonging to people who work at logistics facilities and the uniforms used by teams participating in baseball and volleyball tournaments. Since 2025, we have been reinforcing collaboration with Yamato Self-Support Center Social Welfare Corporation, further expanding the scope of work, and expanding the duties of employees with disabilities.

Swan Laundry
Swan Laundry


Office Housekeeping Business

In 2021, we launched a cleaning service within the current Yamato Ginza Building (formerly the Head Office). Employees with disabilities clean areas including meeting rooms, shared spaces, and employee cafeterias. We aim to improve operations by facing each issue alongside employees with disabilities, searching for the tools to provide an efficient and clean service, and conducting training on their use. In 2025, we collated all the knowledge to date into a video with the aim of expanding activities to Regional Branch Offices and Sales Offices of Yamato Transport.

Swan Office Housekeeping
Swan Office Housekeeping

Yamato Self-Support Center Social Welfare Corporation Activities

Yamato Self-Support Center Social Welfare Corporation is a company that was jointly established by the late Masao Ogura and Yamato Transport to realize the concept of normalization.
Under the slogan “feel the joy of working together,” the center supports people with disabilities in achieving independence in the community and enjoying work by equipping them with the necessary knowledge and skills for work, cultivating employment providers, and providing ongoing support after hiring. Furthermore, since fiscal 2011 we have been entrusted with contracting services as Employment and Life Support Centers for Persons with Disabilities. In collaboration with related organizations, we provide consultations and support for employment, daily activities, and social life for people with disabilities.

Workplace and details of work
Workplace Details of work
Swan Workshop Niiza ・Bakery (manufacture and sale of bread)
・Laundry (cleaning of clothing, including uniforms and aprons)
・Cleaning operations (cleaning with tools that are easy for people with disabilities to use)
Swan Workshop Haneda ・Laundry (cleaning of clothing, including uniforms and aprons, safety shoes, and helmets)
・Cleaning operations
SWAN Employment and Life Support Centers for Persons with Disabilities ・Support for job hunting and continuing work for people with disabilities
・Support for business owners considering hiring people with disabilities
・Request business owners to provide people with disabilities with opportunities for social experience
Bakery  operations
Laundry operations
Cleaning operations


We hold an annual gathering for people who have graduated from the Yamato Self-Support Center and are in regular work to celebrate and validate their achievements in society. At this graduate event, each graduate newly employed at companies is awarded a completion certificate by the chief director that commends their effort and growth. Following their graduation, they are awarded a long-service commendation after ten years of continuous work at the same company.
The event not only brings together the graduates themselves, but also their families, guests, employees of the Yamato Self-Support Center, and others. Additionally, the workplaces of long-serving employees send messages highlighting their daily duties and encouragement for the future. This is a vital opportunity for embodying the principles of the Yamato Self-Support Center of supporting people with disabilities to be socially independent and continue working and thriving through the support of corporations, families, and society as a whole.

Support for Service Dogs

From 2017, Yamato System Development has been sending donated items, such as used postal stamps, unused postal stamps, soiled postcards, unused postcards, telephone cards, various vouchers, detergent, and dog gear, to the Japanese Association for the Promotion of Hearing Dogs. The foundation is responsible for the training, certification, and publicity of “assistance dogs for people with physical disabilities (seeing eye dogs, hearing assistance dogs, and service dogs),” which support people with physical disabilities.

Support for Service Dogs
Donated items
Donated items