Important Notices

To Our Valuable Customers,

Thank you very much for using Yamato Transport's various services.

We are currently receiving a number of inquiries from customers who have received spam e-mail (or SMS) claiming to be from Yamato Transport, or who have received a notice regarding a package but have no idea what it is.

We will not send you any of the following communications by e-mail (or SMS).
・Notices requesting address verification, such as “Unable to deliver due to unknown address"
・Contact requesting a fee for changing the pickup date and time or requesting a re-delivery
・Notification of absence and scheduled deliveries via SMS

If you click on the URL in the following spam e-mail text (see *1) to access a fake web site (see *2) or open an attached file, you may be directed to a site that requires you to enter your credit card information or other personal information. In addition to unauthorized use of personal information, there is also a risk of infection by computer viruses.

If you receive an e-mail that you do not recognize, please delete it without accessing it.

The official e-mail uses the domain “~@kuronekoyamato.co.jp”, but we have also found spam e-mails using the same domain, so it may be difficult to identify them. Please check the body of the e-mail with reference to the “Examples of Spam E-mails” listed below.

*Yamato Transport has introduced “Sender Policy Framework (SPF)” to prevent spam mail.

Click here to see the shipments scheduled for delivery. “Track Shipments”

In addition, if you download the app to your smartphone, you can also receive scheduled delivery notifications and absence notifications via push notification. We hope you will make use of this service as well. Our app can be downloaded here.

＜About the official Yamato Transport app＞
https://www.kuronekoyamato.co.jp/ytc/campaign/app2015/lp_001.html

※1　Example spam e-mail

（Example spam e-mail 1）

（Example spam e-mail 2）

（Example spam e-mail 3）

（Example spam e-mail 4）

■Yamato Transport uses the Sender Policy Framework (SPF) domain authentication technology to detect fraudulent e-mail.

（Example fraudulent SMS message）

Please contact our customer service center if you have any questions or receive a suspicious e-mail.