Important Notices

Oct 30, 2020

International Cool TA-Q-BIN and International TA-Q-BIN Service Disruptions

Dear Customers,

Our delivery services are affected as follows, following the announcements of the suspension of ANA late-night cargo flights and the suspension and reduction of flights we use for air transport on some routes in fiscal year 2020.

Please accept our apologies for any inconvenience this may cause.

â– Destinations for which International Cool TA-Q-BIN service is suspended


Service resumption date

Hong Kong, Taiwan, Singapore and Thailand (Bangkok) To be determined
â– Routes for which International TA-Q-BIN deliveries are delayed

Departure countries and regions


Japan Europe, USA, Asia, Australia and India
Republic of Korea, Hong Kong, Singapore, UK, Italy, The Netherlands, USA and Canada Japan

For inquiries, please contact the International TA-Q-BIN Service Center.

For parcels to be sent from Japan:
0120-5931-69 (9:00 to 18:00, 365 days a year)

For parcels to be delivered to Japan:
0800-919-5931 (9:00 to 18:00 on weekdays, 9:00 to 17:00 on Saturdays, Sundays and national holidays)